Privacy Policy

1. Introduction

Welcome to Olga's Warriors Pup Camp (“Company,” “we,” “us,” or “our”), a premium dog care and adventure service based in Los Angeles, California. We operate the website olgaswarriors.co (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you book a service, schedule a consultation, or contact us, we may collect personally identifiable information such as your name, email address, phone number, home address (for pickup/drop-off services), and payment information. We also collect information about your pet(s), including their name, breed, age, weight, veterinary records, vaccination status, and behavioral history.

Derivative Data

Our servers may automatically log standard information such as your IP address, browser type, operating system, referring URLs, and pages visited on our Site.

Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, card brand, expiration date), may be collected when you purchase services. We store only very limited financial information, if any, and otherwise rely on our third-party payment processors to handle all payment processing.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our dog care services
• Process bookings, reservations, and payments
• Send you service confirmations, reminders, and updates (including SMS and email notifications)
• Respond to inquiries, questions, and consultations
• Send daily adventure updates, photos, and reports about your pet
• Improve and personalize your experience with our services
• Conduct safety assessments for your pet
• Comply with legal obligations and enforce our terms
• Send marketing communications where you have opted in

4. SMS & Email Communications

By providing your phone number and email address, you consent to receive transactional communications related to your bookings and pet care services. This may include booking confirmations, adventure updates, pickup/drop-off notifications, and safety alerts.

If you opt in to marketing communications, you may receive promotional messages about our services. You may opt out at any time by replying STOP to any SMS message or clicking the unsubscribe link in any email. Standard message and data rates may apply to SMS communications.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations:

Service Providers

We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, scheduling software, CRM platforms, email delivery, and SMS messaging services.

Veterinary Emergencies

In the event of a veterinary emergency involving your pet, we may disclose your contact information and your pet's health information to veterinary professionals as necessary to provide emergency care.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Photography & Media

During the course of our services, we may photograph or video your dog(s) on adventures, hikes, and during boarding stays. By using our services, you grant Olga's Warriors Pup Camp a non-exclusive, royalty-free license to use photos and videos of your pet on our website, social media pages, and marketing materials. If you do not wish for your pet to be featured in our public media, please notify us in writing prior to your first service.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal data we collect, use, and share
• Request deletion of your personal data
• Opt out of the sale or sharing of personal data (we do not sell personal data)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information

To exercise these rights, please contact us at hello@olgaswarriors.co or call us at (310) 699-9941.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us: